Refund policy

Refund & Return Policy

At Blu Ivy, we curate and deliver premium corporate gifts, including customized, personalized, branded, made-to-order, and sourced products. Because many of our orders are prepared specifically for individual clients and corporate requirements, all orders placed with Blu Ivy are subject to the terms below.

1. No Returns or Refunds

All orders placed with Blu Ivy are non-returnable and non-refundable once payment has been made.

This applies to:

  • Standard products

  • Customized or personalized products

  • Corporate-branded products

  • Made-to-order products

  • Bulk and corporate gifting orders

  • Gift hampers and curated gift boxes

  • Food and other perishable products

  • Gift cards, vouchers, subscriptions, or similar products, where applicable

We do not accept returns or provide refunds due to a change of mind, change in requirements, incorrect selection, or any other reason unrelated to an error attributable to Blu Ivy.

2. Order Cancellation

An order cannot be cancelled once payment has been made.

Once payment is received, Blu Ivy may begin procurement, customization, production, packaging, or other fulfilment activities. Accordingly, cancellation requests made after payment will not be eligible for a refund.

Customers are advised to carefully verify all order details before making payment, including:

  • Product selection

  • Quantity

  • Customization and branding requirements

  • Recipient information

  • Delivery address

  • Contact details

  • Billing information

  • Delivery requirements

3. Errors or Issues Caused by Blu Ivy

While we take reasonable care to ensure that every order is fulfilled correctly, if an issue occurs due to an error on our end, please contact us and we will review the matter and help resolve it appropriately.

Depending on the nature of the issue, Blu Ivy may, at its discretion, provide an appropriate resolution such as:

  • Replacement of the affected product

  • Correction or re-production of customized items

  • Re-delivery

  • Rectification of an order-related error

  • Another reasonable resolution based on the circumstances

Any resolution will be determined by Blu Ivy after reviewing the order and the nature of the issue.

4. Damaged Products

If a product arrives damaged, the customer must notify Blu Ivy within 48 hours of delivery.

To help us investigate and resolve the issue, customers may be required to provide:

  • Photographs of the damaged product

  • Photographs of the packaging

  • Photographs of the shipping label

  • An unboxing video, where available

  • Order details and other information reasonably requested by Blu Ivy

Failure to report damage within the specified period may affect our ability to investigate the issue or provide a resolution.

Where the damage is determined to have occurred due to an issue attributable to Blu Ivy or its fulfilment process, Blu Ivy will review the matter and provide an appropriate resolution.

5. Incorrect or Missing Products

If you receive a product that is incorrect, or an item that was part of your confirmed order is missing, you must contact Blu Ivy within 48 hours of delivery.

Please provide relevant photographs, order details, and any other information requested by our team.

After verification, Blu Ivy will determine the appropriate resolution.

6. Incorrect Recipient or Delivery Information

Customers are responsible for providing accurate delivery information, including:

  • Recipient name

  • Delivery address

  • Phone number

  • Email address

  • Company details, where applicable

Blu Ivy will not be responsible for delivery failures, delays, returns, or additional costs resulting from incorrect or incomplete information supplied by the customer.

If an order has to be re-shipped because of an incorrect address, unavailable recipient, failed delivery attempt, or other customer-related delivery issue, the applicable re-shipping and associated delivery costs will be borne by the customer.

7. Shipping Charges

Where an issue is caused by incorrect information, failed delivery, recipient unavailability, or another circumstance attributable to the customer, applicable shipping, re-shipping, and related delivery costs will be borne by the customer.

Where an issue is attributable to an error by Blu Ivy, the company will determine the appropriate resolution on a case-by-case basis.

8. Customized and Corporate Orders

Customized, personalized, branded, and made-to-order products are prepared according to the specifications approved by the customer.

Once payment has been made, such orders cannot be cancelled or refunded.

Customers are responsible for reviewing and approving all relevant specifications, including artwork, logos, names, quantities, colours, text, addresses, and other customization details before production.

Once production or procurement has commenced, changes may not be possible.

9. Bulk Orders

Corporate and bulk orders may involve advance procurement, production, customization, packaging, and logistics arrangements.

Once payment has been made, such orders cannot be cancelled or refunded, including where procurement or production has already commenced.

If an issue arises due to an error attributable to Blu Ivy, we will work with the customer to determine an appropriate resolution.

10. Food and Perishable Products

Certain Blu Ivy gift boxes may contain food, beverages, or other products with limited shelf lives.

Such products are non-returnable and non-refundable.

If a perishable product is received damaged or is found to have an issue attributable to Blu Ivy, the customer must contact us within 48 hours of delivery, along with relevant photographs and other supporting information.

Blu Ivy will review the matter and determine an appropriate resolution.

11. Gift Cards, Vouchers and Subscriptions

Gift cards, vouchers, subscriptions, and similar digital or non-physical products, where offered, are non-refundable and cannot be exchanged for cash.

Once purchased, they cannot be cancelled or refunded.

12. Resolution of Exceptional Cases

Blu Ivy reserves the right to review exceptional cases individually.

Where an issue is caused by circumstances within Blu Ivy's control, we will make reasonable efforts to provide an appropriate resolution.

Any resolution offered by Blu Ivy will be determined based on the specific circumstances of the order and does not create an obligation to provide refunds or returns for other orders.

13. How to Contact Us

For any issue relating to an order, please contact us at:

Email: contact@bluivy.shop

Please include your order number, relevant photographs/videos, and a clear description of the issue so that our team can review it promptly.

14. Policy Changes

Blu Ivy reserves the right to update or modify this Refund & Return Policy from time to time. Any changes will be published on this page and will become effective from the date of publication.

By placing an order with Blu Ivy, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.