Shipping Policy

At Blu Ivy, we provide curated corporate gifting and customized gifting solutions across India. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Shipping Coverage

Blu Ivy currently offers delivery across India.

Delivery availability may vary depending on the product, destination, quantity, and logistics requirements of an order.

For large corporate orders or deliveries to multiple locations, shipping arrangements may be coordinated separately with the customer.

2. Order Processing

Orders are processed after payment has been successfully received or, for approved corporate customers, after the applicable purchase order or payment arrangement has been confirmed by Blu Ivy.

Processing time depends on the nature of the order.

Standard products may be processed within the applicable timeframe communicated at the time of purchase.

Customized, personalized, branded, and bulk corporate orders may require additional time for:

• Product sourcing

• Artwork and customization approval

• Production

• Quality checks

• Packaging

• Dispatch preparation

The estimated processing or delivery timeline communicated for an order should be treated as an estimate unless Blu Ivy has expressly confirmed a guaranteed delivery date in writing.

3. Customized & Corporate Orders

Corporate and customized orders may require additional lead time depending on:

• Order quantity

• Product availability

• Customization requirements

• Branding requirements

• Packaging requirements

• Number of delivery locations

• Recipient information

• Procurement requirements

For large or time-sensitive orders, Blu Ivy may provide an estimated dispatch or delivery schedule before confirming the order.

Customers are responsible for providing accurate information and approving artwork or customization details within the required timeframe.

Delays caused by late approvals, changes requested by the customer, or incomplete information may result in a corresponding change to the delivery timeline.

4. Shipping Charges

Shipping charges may vary depending on:

• Delivery location

• Number of units

• Number of delivery locations

• Package size and weight

• Delivery requirements

• Courier or logistics provider

• Custom or expedited shipping requirements

The applicable shipping charges will be communicated during checkout, quotation, or order confirmation, as applicable.

For corporate or bulk orders, shipping may be quoted separately.

5. Delivery Timelines

Delivery timelines provided by Blu Ivy are estimates unless a specific delivery date has been expressly confirmed in writing.

Actual delivery times may be affected by:

• Courier delays

• Weather conditions

• Transportation disruptions

• Public holidays

• Remote or difficult-to-access locations

• Incorrect recipient information

• Recipient unavailability

• Government restrictions

• Events outside Blu Ivy's reasonable control

Blu Ivy will make reasonable efforts to facilitate delivery but does not guarantee delivery timelines unless expressly agreed in writing.

6. Tracking

Where tracking is available, Blu Ivy or its logistics partner may provide tracking information to the customer.

Tracking information is provided by the relevant logistics provider and may take some time to update after dispatch.

Blu Ivy is not responsible for inaccuracies or temporary unavailability of third-party tracking information.

7. Delivery Address

Customers are responsible for providing complete and accurate delivery information.

This includes:

• Recipient's full name

• Company name, where applicable

• Complete delivery address

• PIN code

• Phone number

• Any relevant delivery instructions

Blu Ivy is not responsible for delays, failed deliveries, returns, or additional charges resulting from incorrect, incomplete, or outdated information provided by the customer.

8. Recipient Unavailability

The recipient or an authorized person should be available to receive the order where required.

If delivery cannot be completed because the recipient is unavailable, refuses delivery, or the delivery location cannot be accessed, the logistics provider may attempt re-delivery or return the package.

Any additional shipping, handling, or re-delivery charges resulting from such circumstances may be borne by the customer.

9. Incorrect Address & Re-shipping

If an order is returned because of an incorrect or incomplete address, incorrect contact information, recipient unavailability, refusal to accept delivery, or another customer-related reason, Blu Ivy may require payment of applicable re-shipping charges before attempting delivery again.

Such charges will be borne by the customer.

10. Multiple-Recipient & Corporate Deliveries

Corporate gifting orders may involve delivery to multiple recipients or locations.

For such orders:

• Recipient information must be provided accurately.

• Delivery schedules may vary between locations.

• Individual deliveries may arrive at different times.

• Additional shipping charges may apply depending on the number and location of deliveries.

Blu Ivy may provide a consolidated delivery estimate for a bulk order, but individual shipments may be subject to separate courier timelines.

11. Damaged Packages

Customers should inspect packages as soon as reasonably possible after delivery.

If a package or product appears damaged, the customer should contact Blu Ivy within 48 hours of delivery at:

contact@bluivy.shop

Customers may be asked to provide:

• Photographs of the package

• Photographs of the shipping label

• Photographs of the damaged product

• An unboxing video, where available

• Order details

Blu Ivy will review the matter and, where the issue is attributable to Blu Ivy or its fulfilment process, determine an appropriate resolution in accordance with our Refund & Return Policy.

12. Lost or Delayed Shipments

If an order appears to be significantly delayed or lost in transit, Blu Ivy will coordinate with the relevant logistics provider to investigate the shipment.

Customers should contact Blu Ivy if tracking information indicates an unusual delay or if an order has not been delivered within the estimated delivery window.

Resolution of delayed or lost shipments may depend on the findings of the logistics provider and the circumstances of the shipment.

13. Shipping to Remote Locations

Delivery to certain remote, restricted, or difficult-to-access locations may require additional time or charges.

Where additional charges or delivery restrictions apply, Blu Ivy will communicate them to the customer where reasonably possible before dispatch.

14. Force Majeure

Blu Ivy will not be responsible for delays or failure to deliver caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters

• Severe weather

• Pandemics or public health emergencies

• Strikes

• Transportation disruptions

• Government restrictions

• Civil disturbances

• War or similar events

• Courier or logistics disruptions

In such circumstances, Blu Ivy will make reasonable efforts to fulfil and deliver the order as soon as practicable.

15. No Guaranteed Delivery Unless Confirmed

Any delivery date shown on the website, quotation, communication, or order confirmation is an estimate unless Blu Ivy has expressly confirmed that the date is guaranteed.

For time-sensitive corporate events, customers should communicate the required delivery date to Blu Ivy before placing the order so that feasibility can be assessed.

16. Changes to Shipping Policy

Blu Ivy may update this Shipping Policy from time to time.

The latest version will be published on this page and will apply to orders placed after the effective date of the updated policy.

17. Contact Us

For questions regarding shipping or delivery, please contact:

BLUIVY LLP

Aspire Coworks,
No. 472/7 Balaji Arcade, 2nd & 3rd Floor,
A.V.S. Compound, 20th L Cross Road,
AVS Layout, Ejipura, Koramangala 4th Block,
Bengaluru, Karnataka – 560095

Email: contact@bluivy.shop
Phone: +91 8290441190
LLPIN: ACW-6633